SubCentral makes managing cloud software for small and mid-sized businesses simple and beautiful, empowering our customers to realize a hard ROI on their software investments. Launched in 2015, we’re now on a path of rapid growth, and we’re looking for entrepreneurial people to help us create one of the largest market disruptions of this decade. We’re ambitious, passionate, and we strive for greatness in all things that we do. If that sounds like you, we welcome you to apply to one of our open positions.
Customer Success Specialist
As part of The Customer Success Team, you will be on the front lines of customer interaction. You will provide onboarding, technical training, and account management to clients through chat, email, and phone support. You’ll have the mighty task of delighting our customers every day with your positivity and attention to detail.
Who You Are
You prefer adventure to relaxation, spontaneity over planning, and believe having a good attitude is the first step to every solution. As a Customer Success Specialist, you will be constantly developing your scope of skills, whether it be answering customers reactively, approaching clients proactively, or collaborating with teams within SubCentral; balance is your expertise.
You take it upon yourself to become knowledgeable with every opportunity you are given. You learn through many methods, from experience and practice to presentation and demonstration, you welcome all forms for growth. You’re open minded and level headed.
You flourish in a developing environment; you enjoy contributing to a greater whole. You want to be part of growing the future of SubCentral and you realize that starts with customer retention. Failure is not the opposite of success, it is the path to success and with every mistake that arises, you see opportunity to advance.